Plan a fixed budget
Choose an amount you can afford to lose and stop when that amount is reached. Never use rent, bills or borrowed money.
Player wellbeing · New Zealand
Responsible Gambling at Rainbet
We want gambling to remain entertainment, not a source of pressure. Our responsible gambling information covers Rainbet self exclusion, account breaks, spending controls and practical ways to keep play within your plans.
24/7Support availability
ClearAccount choices
18+Adults only
Our approach
Safety belongs in every account
We design our player guidance around informed choices, clear boundaries and access to help. Set a budget before playing, take breaks when needed and contact us early if gambling no longer feels comfortable.
Entertainment firstAccount controlsAge checksPrompt support
Self-exclusionRequest through support or available responsible gaming controls
Account breaksAsk about a cooling-off period or temporary closure
Deposit limitsContact support to discuss available limits
Loss limitsAsk whether loss controls are available for your account
Session controlsUse breaks and session boundaries to manage time
Account securityUse a private password, 2FA and secure payment access
Support24/7 live chat and support@rainbet.com
Practical safeguards◆
Small boundaries can make a real difference
Responsible play starts before the first bet. Decide what you can comfortably spend, keep gambling separate from essential costs and review your behaviour honestly.
Set a time boundary
Use a timer or planned session length. Taking regular breaks makes it easier to notice when play is becoming prolonged.
Do not chase losses
A losing session cannot be repaired by placing larger or more frequent bets. Stop, step away and review your limits.
Keep play private and secure
Do not share your account. Protect your password, enable 2FA where available and keep payment details away from other users.
Take controlRequest responsible gambling support
Pause before play becomes a problem
If you need distance from gambling, contact us before making another deposit. We can record a self-exclusion request or discuss whether a temporary break is the better first step.
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Request self-exclusion
Tell support clearly that you want to exclude yourself and, where offered, select the requested duration.
Tell support clearly that you want to exclude yourself and, where offered, select the requested duration.
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Confirm the request
Wait for confirmation before assuming restrictions are active. Do not place further bets while your request is being processed.
Wait for confirmation before assuming restrictions are active. Do not place further bets while your request is being processed.
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Restrictions take effect
Once applied, access and gambling activity are restricted for the agreed period. Reopening may not be available during exclusion.
Once applied, access and gambling activity are restricted for the agreed period. Reopening may not be available during exclusion.
A safer choice
A bonus should never change your limits
Promotions are optional and should not encourage you to spend beyond your budget. If you are taking a break or considering self-exclusion, do not deposit to activate an offer. Your wellbeing comes before any reward.
Responsible play reminderPLAY WITHIN LIMITS
Know the warning signs
When gambling stops feeling manageable
One sign does not define your situation, but repeated changes in behaviour are worth taking seriously. Pause play and seek support if any of these patterns feel familiar.
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Chasing losses
Increasing stakes or playing longer to recover money already lost.
Beyond your budgetSpending more than planned, borrowing or using money intended for essentials.
Keeping it hiddenHiding deposits, sessions or losses from people close to you.
Life is affectedGambling begins to interfere with work, study, sleep, relationships or your mood.
Help and next steps
You do not have to handle it alone
Help and next steps
You do not have to handle it alone
Rainbet support can help with self-exclusion, temporary closure and available account controls. For independent advice in New Zealand, consider contacting a recognised responsible-gambling support organisation or health professional. If you feel at immediate risk, seek urgent local help.
Chat with Rainbet support02
More information
Self-exclusion
Request an exclusion clearly through live chat or by emailing support@rainbet.com. Include the account details support needs to identify you.
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More information
Account security
Never share login details. Choose a strong, unique password, use 2FA where available and secure every device used to access your account.
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More information
Independent support
If gambling is affecting your wellbeing, speak with an independent New Zealand support service, counsellor or healthcare professional.
Responsible gambling FAQ
Answers about Rainbet self exclusion
How do I self exclude from Rainbet?+
Contact our live chat or email support@rainbet.com and state that you want to self-exclude. Ask about the available duration options, confirm the request and wait for our confirmation. Do not continue betting while the request is being processed.
Can I reopen my account during self-exclusion?+
Self-exclusion is intended to prevent access for the agreed period, so reopening may not be available during that period. Contact support for clarification, but do not assume an exclusion can be cancelled early.
Can I temporarily close my Rainbet account?+
Ask support about a temporary account break or cooling-off period. This is different from full self-exclusion: a break is a planned pause, while self-exclusion is a stronger restriction requested when you need to stop gambling.
How do I set gambling limits?+
Contact support to ask which deposit, loss, betting or session controls are available for your account. Set boundaries before playing, keep essential spending separate and stop when your chosen limit is reached.
How do I contact Rainbet about responsible gambling?+
Use our 24/7 live chat or email support@rainbet.com. Tell us whether you need self-exclusion, a temporary break, account limits or another responsible gambling option so we can direct your request.